At Jet Pet Resort, our guests are part of our extended family. And like in any family, that means there are expectations and responsibilities in place to ensure a fun, safe, and caring atmosphere.
We understand life happens and things change. Therefore, we welcome drop-ins and last minute bookings and will do our best to fulfil your needs. All pet parents will still be required to fill out an application before their pet’s stay can commence, and vaccination requirements must be satisfied for the safety of all of our guests.
There is no extra charge for last minute bookings.
We do not provide refunds if cancellation is less than 48 hours prior to your pet’s stay. If cancelled within 48 hours to 7 days prior we will give 50% of the total value of the stay in credit onto your account for future stays with us. If cancelled more than one week before the stay but less than one month this becomes a full credit on your account to use for future stays with us. We do not credit an account if the stay has begun or has passed and we are not notified (a no-show). No refunds will be issued if you pick up your pet at an earlier date than scheduled. We do not honour the first time guest special offer during these dates, but allow you to avail of it on the next stay with us. During these dates we also have a 2 night minimum stay. These rules are in place to help us accommodate as many of our clients as possible and to avoid disappointment.
We know things can change and are happy to accommodate your schedule. We ask that you provide us with as much notice as possible if you need to change a previously scheduled booking. Please note that if you cancel with more than one month’s notice, your 50% deposit will be fully refunded. If a cancellation occurs within one month of your booking, we will issue a credit on your file to enjoy for your pet’s next stay with us.
Unfortunately, we cannot offer refunds or credits for cancellations made less than one week prior to the start of your pet’s stay with us.
Jet Pet Resort operates on a pre-payment basis for services. We ask that a 50% deposit be made at the time of each booking, and the remaining balance to be paid one week prior to your pup’s stay.
Peak Season includes all STAT holidays and select two week periods in March/April and December.
Premium Season falls over Christmas and New year for the Winter Holidays.
Please don’t hesitate to Contact Us if you have any questions!